All of the products on this site are top quality and authentic, and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.
However, if you are unhappy with your items, we will happily replace them or refund your purchase, assuming they are returned within 14 days of receipt of your order, unworn, complete with all original items including tags, presentation box and button box, and in original and resalable condition (dirty/overly creased returns will not be accepted).
Returns that do not meet our policy will not be accepted. We reserve the right to issue a partial refund, or refuse return and send item back to customer.
For more information, please read through our policies below or contact us if you have any questions. We do everything in our power to make sure you are completely satisfied with your purchase and receive authentic, high quality pieces.
Please note: Items purchased at Cocoon Luxury Wear must be returned or exchanged via our website and online Customer Service representatives, who will provide you with the return shipping address. Customer Service can be reached via firstname.lastname@example.org.
• If your item arrives damaged, does not fit you or is not as described, contact us within 5 business days (M-F) of receiving the item and we will gladly replace it. Please note that you will have 14 days from the date your package is delivered to qualify for a refund.
• For your security, please return your item with an insured courier and retain your receipt. Please ship with tracking, we are not responsible for packages lost or damaged by shipping carriers.
• All items must be in their original packaging and in saleable condition
• Any worn, washed, soiled, altered, or customer damaged items will be shipped back to you at your cost and no refund issued.
• Shipping cost is non-refundable unless we ship an item in error.
• Unless otherwise specified, sale items are non-refundable.
Please note – This information is for purchases made from the Cocoon Luxury Wear website, but does not count any of our partner retail stores. Please see in store or on your receipt of the correct returns information.